Sallyanne Thomas (trading as Collectable Creations www.collectablecreations.co.uk)

Please make sure that you read through these terms and conditions carefully before using this website. Print a copy for future reference.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. You are also confirming that you are at least 18 years old or if you are not at least 18 years old, that you have the authority / consent of your parent or guardian to do so.

Definitions:

The term ‘you’ refers to the user or viewer of our website.

The term ‘buyer’ means the person who buys or agrees to buy goods from the ‘seller’

The use of this website is subject to the following terms of use:

We reserve the right to change these terms and conditions at any time.
Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website.
Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Conditions applicable:

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Collectable Creations does not accept responsibility for customer input or spelling mistakes on hand crafted items
The use of information contained within this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors (as appropriate). You are permitted to use this material only as expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any text, video, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Collectable Creations will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

Payment:

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price displayed on this website at the time we receive your order. However, whilst we make every effort to try and ensure that all prices on our website are accurate, errors sometimes occur. If we discover an error in the price of goods you have ordered we will inform you of this fact as soon as possible. You will be given the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Paypal processes all debit, credit and charge card payments for customers and will retain a handling fee from the transaction value. The remaining amount will be paid to Collectable Creations for the goods and services supplied. The total amount payable by all customers regardless of the means of payment will be the same, as Collectable Creations will be incurring the cost of the handling fee on your behalf.

Delivery:

Collectable Creations shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.

This website is primarily only for delivery of products to customers in the United Kingdom (including the outer British Isles) and Northern Ireland addresses. Standard delivery charge means the sum of £4.99. Free UK delivery is applicable upon orders over the value of £75. Such charges to be dependent on volume and weight and to be notified to the Buyer prior to dispatch of the order

Delivery outside of the UK is available, however all overseas orders are subject to a delivery charge at cost, including labour, which on rare occasions may differ from that quoted on the checkout, you will be contacted if any extra charges are required by you to fulfill your order.

Checkout delivery cost should be used as a guide line, you will be emailed if further payment is required.

Estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales. We always try to delivery within 14 days, and will always email you to notify if this is not possible.

Title and Risk:

Risk of loss and damage of products passes to you on the date when the products are delivered.
Where refusal of delivery, delivery to an non-existent or incomplete address has occurred, we reserve the right to charge for the postage, packaging and restocking of the item, up to a maximum of 10% of the value of the goods.

Returns:

None delivery must be reported within 20 days of the order date; claims after this period will still be investigated to the best of our abilities but refunds can not be made after this time. It is presumed that goods have safely arrived unless we receive notification within this time-frame

At Collectable Creations we want you to be fully happy with all products, however we know occasionally you may wish to return items. We are happy to receive returns on all bar personalised products.

You can cancel your order at any point up until we dispatch. Further, in addition to the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept returns for the purchase personalised items, unless faulty or not as described.

To cancel this contract, please pack the relevant item securely, ensure it is clearly labelled and send it to us with the delivery slip so that we receive it within 14 days after the day of the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is deemed by us as faulty. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).

As soon as we receive notice of your cancellation of this order, along with your original receipt, we will refund the relevant part of the purchase price for that item.

Law:

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us at enquiries@collectablecreations.co.uk