Collectable Creations shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused, whether directly or indirectly, by circumstances beyond its reasonable control.
This website is primarily only for delivery of products to customers in the United Kingdom (including the outer British Isles) and Northern Ireland addresses. Standard delivery charge means the sum of £4.99. Free UK delivery is applicable upon orders over the value of £75. Such charges to be dependent on volume and weight and to be notified to the Buyer prior to dispatch of the order
Delivery outside of the UK is available, however all overseas orders are subject to a delivery charge at cost, including labour, which on rare occasions may differ from that quoted on the checkout, you will be contacted if any extra charges are required by you to fulfill your order.
Checkout delivery cost should be used as a guide line, you will be emailed if further payment is required.
Estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales. We always try to delivery within 14 days, and will always email you to notify if this is not possible.
Title and Risk:
Risk of loss and damage of products passes to you on the date when the products are delivered.
Where refusal of delivery, delivery to an non-existent or incomplete address has occurred, we reserve the right to charge for the postage, packaging and restocking of the item, up to a maximum of 10% of the value of the goods.
None delivery must be reported within 20 days of the order date; claims after this period will still be investigated to the best of our abilities but refunds can not be made after this time. It is presumed that goods have safely arrived unless we receive notification within this time-frame
At Collectable Creations we want you to be fully happy with all products, however we know occasionally you may wish to return items. We are happy to receive returns on all bar personalised products.
You can cancel your order at any point up until we dispatch. Further, in addition to the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept returns for the purchase personalised items, unless faulty or not as described.
To cancel this contract, please pack the relevant item securely, ensure it is clearly labelled and send it to us with the delivery slip so that we receive it within 14 days after the day of the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is deemed by us as faulty. You should be aware that, once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (e.g. gift wrapping).
As soon as we receive notice of your cancellation of this order, along with your original receipt, we will refund the relevant part of the purchase price for that item.